Important: The speed test should be performed in the same country where you're connected to.Įnter a city that is in the same country as the Virtual Location that you selected in Hotspot Shield. Install SpeedTest by Ookla from the App Store To perform a speed test on your iOS device Start Hotspot Shield and connect to a Virtual Location (United States or UK for example)Ĭopy the encrypted string and paste it into the email reply and send it to us. If the above does not help with your speed, please contact the support team via the links below with the results of the Speedtest (we'll show you how to run the test below) and the following: If you are connecting to the VPN with Hydra but you are having issues, please retest with another protocol such as IPSec. If you find your speed is being affected by 50% or more while using Hotspot Shield, please try connecting from another VPN protocol that is offered by us. That's how internet anonymity is achieved and why it's normal to experience speed reduction from 30%-50% when using any VPN service. When you’re connected to Hotspot Shield or any VPN service, data going in and out of your device travels through the VPN servers first before reaching their target. (Not on iOS? Click here.) About slow speeds on an iOS device I'm a Premium member using my iPhone but I can't even watch a movie. I ssue: Hotspot Shield is really slow on my iOS device.

If you're a Hotspot Shield Basic (free) user, you're on servers that are often crowded and you have a speed cap, so we advise upgrading to Premium.

Iphone hotspot with vpn